Privacy Policy for Cruooze

Effective Date: 1st January 2026

Cruooze (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Cruooze mobile application, website, and services.

1. Who This Policy Applies To

This policy applies to all users of Cruooze, including customers, truck owners, drivers, and visitors to our website or app.

2. Information We Collect

a. Personal Information

We may collect:

Full name
Phone number
Email address
Location details (pickup and delivery locations)
Account details (user type, profile information)

b. Transaction & Usage Information

Booking requests and delivery details
Communication between users and drivers
App usage data (features used, timestamps)

c. Device & Technical Information

Device type and operating system
IP address
App performance and crash data

3. How We Use Your Information

We use your information to:

Provide and manage truck booking services
Match customers with available truck drivers
Communicate booking updates and notifications
Improve app performance and user experience
Ensure safety, security, and fraud prevention
Comply with legal and regulatory requirements

4. Location Information

Cruooze may collect location data to:

Identify nearby trucks and drivers
Calculate routes and delivery distances
Improve service accuracy

Location data is only used when the app is active or when required for a booking.

5. Sharing of Information

We do not sell your personal data.

We may share information:

With truck drivers or customers to complete a booking
With service providers who help us operate the platform
When required by law or government authorities
To protect the rights, safety, or property of Cruooze and its users

6. Data Storage & Security

We take reasonable technical and organizational measures to protect your data from:

Unauthorized access
Loss or misuse
Alteration or disclosure

However, no digital system is 100% secure, and we cannot guarantee absolute security.

7. User Rights

You have the right to:

Access your personal information
Update or correct your data
Request deletion of your account
Withdraw consent where applicable

Requests can be made through the app or by contacting us.

8. Cookies & Tracking (Website)

Our website may use cookies or similar technologies to:

Improve site performance
Understand visitor behavior
Enhance user experience

You can disable cookies in your browser settings.

9. Children’s Privacy

Cruooze services are not intended for children under 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app or on our website with an updated effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Cruooze Support
📧 Email: support@cruooze.org
📞 Phone: +234 805 553 9935